SHIPPING
WORLDWIDE SHIPPING AVAILABLE

SOYUNG SHIPS FROM THE US

ONCE SHIPPED, DELIVERY FOR US ORDERS WILL TAKE 3-4 BUSINESS DAYS. ONCE INTERNATIONAL ORDERS ARE SHIPPED, DELIVERY VARIES ANYWHERE FROM 1-3 WEEKS BASED ON COUNTRY’S CUSTOMS PROCESSES

UNLESS ITEM IS A PRE-ORDER, WHICH WILL THEN BE SHIPPED ON THE STATED DISPATCH DATE.

ITIS THE RESPONSIBILITY OF CUSTOMER TO ENTER CORRECT SHIPPING ADDRESS DETAILS. WE
WILL DO OUR BEST TO CHANGE THE ADDRESS PRIOR TO SHIPPING OF ORDER. HOWEVER, ONCE
AN ORDER IS SHIPPED, THE CUSTOMER IS RESPONSIBLE AS WELL AS FOR ANY FEES THAT MAY
INCUR OUT OF THIS ISSUE,

TAXES AND DUTIES

DUTIES AND TAXES ARE CALCULATED BASED ON YOUR SHIPMENT DESTINATION AND THE VALUE
OF YOUR PURCHASE

PLEASE BE AWARE THAT IT IS THE CUSTOMER'S RESPONSIBILITY TO COMPLETE ANY TAX
PAYMENTS IN ORDER TO RECEIVE GOODS. PLEASE BE AWARE THAT THE SHIPPING CARRIER MAY
REFUSE TO RELEASE THE PACKAGE IF DUTIES AND TAXES ARE NOT PAID. WE DO NOT TAKE
RESPONSIBILITY IF CUSTOMERS CHOOSE TO REFUSE TO PAY TAXES TO ACCEPT GOODS. IN THIS
CASE, A CUSTOMER IS NOT ELIGIBLE FOR REFUND.

RETURNS

RETURNS ARE ONLY ACCEPTED WITHIN 7 DAYS OF THE DATE OF PURCHASE.
ALL DOMESTIC AND INTERNATIONAL RETURN FEES ARE THE RESPONSIBILITY OF THE CUSTOMER,

RETURN POLICY

REACH OUT AND REQUEST REFUND WITHIN 7 DAYS OF PURCHASE
« IN ITS ORIGINAL PACKAGING WITH ALL ORIGINAL TAGS UNCUT AND ATTACHED
« ITEM MUST BE UNWORN, UNWASHED, & UNDAMAGED. DAMAGED OR SNAGGED ITEMS ARE
INELIGIBLE FOR RETURNS. IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THE PRISTINE
CONDITION OF THE ITEM(S) DURING RETURN PROCESS
« ITEM MUST BE IN RE-SALEABLE STATE

SOYUNG RESERVES THE RIGHT TO REFUSE ANY RETURNS THAT DO NOT COMPLY WITH OUR RETURNPOLICY.

PLEASE NOTE ALL SALE ITEMS ARE FINAL AND ARE INELIGIBLE FOR REFUNDS OR RETURNS.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN RETURN PACKAGES.

TO INITIATE RETURNS PLEASE EMAIL INFO@SOYUNGOFFICIAL.COM WITH ORDER NUMBER AND
REASON FOR RETURN. WE WILL RESPOND TO CONFIRM YOUR REQUEST AND WITH FURTHER
INSTRUCTIONS.

REFUNDS

YOU WILL BE EMAILED WITH APPROVAL ONCE WE CONFIRM RECEIVING THE RETURNED ITEM.
ONCE APPROVED, REFUND WILL BE ISSUED BACK TO ORIGINAL PAYMENT METHOD WITHIN 10
WORKING BUSINESS DAYS.

PLEASE BE AWARE THAT YOUR BANK OR FINANCIAL INSTITUTION MAY REQUIRE EXTRA TIME TO
PROCESS THE REFUND TO YOUR ACCOUNT,

SHIPPING FEES, DUTIES, AND TAXES ARE NONREFUNDABLE.

CANCELLATION POLICY

PLEASE EMAIL INFO@SOYUNGOFFICIAL.COM TO REQUEST A CANCELLATION.

ONLY ORDERS PLACED WITHIN 24 HOURS MAY BE SUBJECT FOR CANCELLATION.

WE RESERVE THE RIGHT TO REJECT ANY REQUEST THAT DOES NOT FALL WITHIN THIS TIMEFRAME.